The lifetime guarantee includes all physical products purchased at full price from the 2018 collection of collars , bandanas etc. Items must be purchased after January 16 2018 which is the effective date of this policy . It does not include digital downloads and items manufactured by other companies sold in our shop.
The policy covers company error defects & damage due to normal wear and tear. It does not cover damage due to misuse of product.
Alby Ridge co will repair damage where applicable and replace items we deem to be un repairable.
To make a warranty claim send an email to firstname.lastname@example.org . You will be required to cover postage for the return of the item. Please allow 2-3 weeks for items to be repaired or replaced.